Your FAQs Answered

How can I make a payment?

Cash or Check

These can be mailed or dropped off in our drop box located at 541 Young St.

Credit Card or Bank Account

You can call or stop into our office to make a one-time payment. You can also pay online here.

Can I see and pay my bill online?

Yes, you can. Follow the below steps.

  1. On our website, click on Customer Login on the upper right-hand side of the page where it will take here.
  2. Click Register Here and follow the steps listed on the page. If you need assistance finding your account number or security code, please call our office at 319-827-1151.

Do you have a Paperless Billing option?

Yes, we do.

Stop or call in to the office to sign up or visit our website here.

When are payments due?

Payments are due on the 20th of each month.

Why is my internet not working?

We suggest following the below steps to troubleshoot:

  1. Restart your router
  2. Restart your devices/computer

Restart your router

The router is like the heart and lungs of your home internet network. It is essential to keeping your connection going and WiFi pumping throughout your home. But if it’s experiencing issues, sometimes all it takes is a quick reboot to get it working again.

Unplug the router and leave it unplugged for a minute or so. Plug it back in and see if it reconnects. Unplugging your router gives the equipment a chance to clean memory banks and restart tasks.

You can check to see if you’re getting a signal by looking at the LED lights at the front of your equipment. The light for an internet connection is usually labeled WAN, Internet, or with a globe icon, and you can tell the internet is on if the white or green light is solid or flashing.

If the light is red or not on at all, it’s still not working properly.

Restart your device

This might sound a bit too obvious, but the first thing you should do is restart your device. It won’t work every time, but it gives the operating system a chance to clear things up and try again in case it’s frozen, not recognizing the network, or just being uncooperative.

Still not working?

Please call us at (319) 827-1151 and we will assist you with the issue.

What are your internet and phone packages?

View our internet and phone packages here.

What areas do you service?

We provide internet and phone service to Jesup, Iowa.

See if you're in our serviceable area here.