Phone

About our phone services

Quality service you can count on for home or business needs

A local number and 911 access are included in all phone plans. Other options are available for nominal fees.

Our Phone Plans

Telephone Hookup – $30 + tax

Residential

$30.00/mo

Phone service includes:

• Unlimited Local Calling
• Reliable 911 Access
• Backup Battery

Phone service add-ons:

Call Waiting Only $1.50/mo
Caller ID Only $3.00/mo
Caller ID on Call Waiting Only $1.00/mo
Call Forwarding Only $1.50/mo
Call Forwarding on Busy Signal Only $1.00/mo
Basic Voicemail Only $4.50/mo
Unlisted Suppressed Number Only $3.00/mo
Long Distance options available
Additional Add-ons Available
Please call for more information

Phone service includes unlimited local calling and 911 services. Advertised monthly rate does not include charges for long distance or local toll calling. Advertised monthly rate does not include all taxes, fees, and other charges. Rates subject to change.

Accessibility & Assistance Programs

Heartland Technology offers phone and/or internet payment assistance to customers who have met eligibility criteria as established by the Federal Communication Commission (FCC) through the Lifeline program. To learn more about the program and to apply, visit their website here: www.lifelinesupport.org. If you meet the criteria, please fill out our form here to receive the credit on your bill. For questions, please contact our office.

Telephone Complaint Procedures

If you have a complaint concerning your telephone service, please ask to speak with the board of directors.

If Heartland Technology does not resolve your complaint, the service may be subject to state regulation. Analysts in the Customer Service Department of the Iowa Utilities Board respond to public inquiries made by telephone, email, and written correspondence regarding utility activities or complaints about utility service for which the Board has jurisdiction.

If you are unable to resolve issues with your utility service provider or have questions about utility service rules and requirements, the Board’s Customer Service staff will assist you. Customer Service staff are available from 8 a.m. to 4:30 p.m. weekdays, not including official state holidays. You may contact the Iowa Utilities Board, Department of Commerce, 350 Maple St., Des Moines, IA 50319 or call 515.281.3839 or toll free 877.565.4450. https://iub.iowa.gov/utility-complaints-or-inquiries

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Heartland Technology Service Area - Google My Maps

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Heartland Technology Service Area